Task guides
Ask a supplier for a missing invoice
Step-by-step task guide: Inbox and documents.
- Open Finances and then the Accounts tab. Scroll to the Month-end check, which lists everything still open for one month. Choose the month in Month.
- The list Category bookings without receipt shows bank payments you made that were booked to a category but have no receipt behind them.
- Click Draft request on the payment whose invoice is missing. The agent writes a short, polite letter to the payee asking for the invoice.
- The draft shows the recipient if one is known, a subject and the text. It says Only a draft. Nothing was sent.: the app never sends it for you. The letter is written in German, whatever language the app is set to.
- Click Copy, paste the text into your own mail program and send it from there. Click Close to hide the draft.
- Upload the invoice when the supplier replies, see Upload a receipt or invoice.